Never Ever go to this place! Stay away from it as far as possible! La... read more Never Ever go to this place! Stay away from it as far as possible! Lamar is unprofessional and has no idea what he is doing! He told me he is the manager when i requested to speak with his superior! I had an $800 job done with them and replaced all brakes and rotors and the day I left their parking lot i had a squeaking noise! They tried to tell me because they are new but 3 mo later still same issue! Came back for them to look at it and clean it, Lamar took my pads out and was rubbing them with force on the ground/asphalt floor!!!!! Wth? Are you kidding me? After I confronted him about it he laughed in my face and told me basically that thats how they do it and that he is the one who works on cars not I! Wow!!!! Just wow!!!! After I told him he just ruined my pads even more he refused to work on my car at all and told me he is not touching it! I had to get the police department involved and their corporate district manager to get my issue resolved! This place is a joke! People who work there are uneducated in their profession! If I could put negative stars or zero stars i would have because the one star here does not justify this place!
I have gone to this Penzoil location several times and have always bee... read more I have gone to this Penzoil location several times and have always been treated courteously. However, I was VERY disappointed by this last visit. The man behind the counter was talking inappropriately. On top of it, when another service rep was cashing me out, he was snickering at me. As other customers were pulling up for service, they were complaining about the work. I understand they work hard and had a long day, but really? They represented themselves so poorly that I will not be returning to this location.
My first experience ended with them neglecting to reinstall the compre... read more My first experience ended with them neglecting to reinstall the compression washer on my drain plug which by the time I realized the car was leaking caused oil spots all over my driveway. They took care of the car but when I asked if that was all they were going to do the manager condescendingly minimized the issue and asked if I would like him to come clean my driveway. When I confronted him about his attitude he attributed it to being too busy and asked what I wanted. I said a coupon for a free oil change along with a subsequent good job would help me decide whether I'd continue to come there and he decided he wasn't going to do that. It's a shame they wouldn't step up and do the right thing because they came recommended by one of their longtime customers who I will definitely relay my experience to as well as all of you. Mistakes happen but why would anyone do business with someone who can't take the time to treat you with respect?
