It was easy to schedule my oil change appointment. Mike in service gr... read more It was easy to schedule my oil change appointment. Mike in service greeted me on time and checked me in very quickly. My car was ready within hours. Pick up and payment was quick and easy.
The service department was rude and condescending, I will never use th... read more The service department was rude and condescending, I will never use them again
My 2004 Acura RL remains in a local shop with problems with alternator... read more My 2004 Acura RL remains in a local shop with problems with alternator and belts. LVAG had a signed 36 month extended warranty in hand on 3/4/2014 when I bought the car but after a phone call today the salesperson stated it has not been sent to NADA,the warranty company. There is something very wrong here, to take payment for coverage, to have the customer call NADA several times and give ID numbers without a question, and wait over a month and not send in the paper work. LVAG appears to have taken a risk that a claim would not be entered for some time and their first payment and paper work would be stalled. Very poor business practice !!!
