December 30, 2020, my wife and I were on our way to North Carolina to ... read more December 30, 2020, my wife and I were on our way to North Carolina to visit our daughter. About 180 miles into our trip our alternator burnt out. Because I thought the issue was a faulty battery, I called AAA for a battery service. The tech determined the alternator was the issue. She could not recommend a nearby mechanic and said we'd be hard pressed to get service given the New Years holiday. Not being from the Carlisle, PA area, we decided to conduct a Google search and found T&M Automotive was about a 1/2 mile away. Turns out they are a AAA approved shop. Go figure why the AAA tech didn't know them! We spoke with Henrik who agreed to help us out. They were amazing!!! Henrik was able to get the required part, had his tech install it, test drove it and got us back on the road 3 hours later. The price was very reasonable and the service was excellent. They could have easily charged us more and we would have had to pay it given our situation. If you live in the Carlisle area, I highly recommend you use T&M Automotive for your car care. The are a very trustworthy, dedicated and customer focused team!!! Thank you Henrik and Team!!! Regards, Rob and Donna Landi
01 chevy truck lost overdrive. Quoted $1000. Didnt hear anything for ... read more 01 chevy truck lost overdrive. Quoted $1000. Didnt hear anything for 2 weeks, then says its done and it cost $2800! No warning or chance to make that decision what so ever. Reluctantly paid and left with a lousy 6 month warranty. 7 months later trans goes out an hr from home. He says "welp, warranty's out". Says part broke not his problem. Tried to say it was the way i drive? This as a work truck.
I would not recommend this mechanic to anyone. Horrible customer servi... read more I would not recommend this mechanic to anyone. Horrible customer service, he will rarely return your call. Most times he will only contact you when he wants to be paid. Had some work done by him and the part failed 2 months into his 6 month warranty and he refused to back it up blaming the failure on the driver. He constantly goes back on his word and his story changes as much as his excuses. All around waste of time and money. DO NOT GET WORK DONE HERE, YOU WILL REGRET IT!
