A young employee came over to help me with pumping my gas, I already g... read more A young employee came over to help me with pumping my gas, I already got out of the vehicle to grab something from my trunk so I told him it was fine, I can take care of it. (I did not know this was not okay). The kid said okay and walked away. I placed the gas pump into the car. One minute later, an older man with brunette hair and “Carl’s Services” on his shirt ran up to me all red in the face and yanked the pump out of my car and pulled my card out. He was less than 3 feet from me and yelled at me for what felt like 3 minutes. He was extremely rude and unprofessional. I am from out of state so I APOLOGIZED to him that I did not know. Instead of politely educating me, he proceeded to continue yelling and made me feel so uncomfortable and unsafe. I told him this is not how you should treat ANYONE and took my services elsewhere. Gas stations will always have people from in and out of state so he should have already been used to this and politely tell me he can take care of it for me.
This place is reliable, honest, neither slow nor fast, and is economic... read more This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.
This place has terrible service. My in-laws have been coming here for ... read more This place has terrible service. My in-laws have been coming here for years with their cars and are great customers. My husband and I took his car here to get checked out because it was not starting. We thought we were in good hands since the family has been here so many times and they've dealt with this particular car. They replaced a part and in the process shorted the entire computer system, yet they are denying it. We know they did it because when we brought the car in there was electric flowing (sound when we tried to start the car) and after they replaced the fuel pump, nothing. The autoshop that is now taking care of it even says the previous work almost definitely shorted it. They have only done a diagnosis so far. Now we need a new computer system PLUS the original fuel pump. Spending an extra $1600 for something JONES' broke. WE WILL NEVER GO BACK HERE. And neither will my in-laws. Don't go here, clearly they won't make good what THEY broke even when your family has given them years of business.
