First visit was because they were recommended by our regular mechanic ... read more First visit was because they were recommended by our regular mechanic to flush out the gunk in my son's 2001 Jeep, most likely caused by a previous owner using the wrong antifreeze. Daughter warned us that with the gunk removed she couldn't guarantee that we wouldn't get a leak, but that never happened and it worked like a charm for about 2 years, until... Second visit was to replace the radiator (about 20 years old at that point) when it cracked at the top. I don't see how this could possibly be related to the flushing, so it's just one of those things. Daughter also recommended replacing the water pump which made complete sense so we also had that done. Third visit was just last week, about another two years after the radiator replacement to check out a slow leak - no obvious holes or drips, so I suspect it's a pinhole leak in one of the hoses (now more than 20 years old). Daughter has always been very professional and honest with us, and I would add she's always been friendly with me on the phone and in person. I wouldn't hesitate to take any of our other vehicles there.
I took my car here for a yearly inspection. The waiting room is very s... read more I took my car here for a yearly inspection. The waiting room is very small and full of paint fumes. After an hour they said there was a problem with my rear parking break actuator. They said it would cost $80 to fix. I was very suspicious of this because I do all my own maintenance on my cars. We walked out to the shop and I asked them what the problem was. They could not explain or show me the problem. I said I wasn't going to pay them $80 for this repair and take it off the lift. I took my car to another shop and it passed with no problems. Be very suspicious of this business and always get a second opinion.
I called to speak with daughter regarding anti-freeze leaking out of t... read more I called to speak with daughter regarding anti-freeze leaking out of the housing for the thermostat that they replaced. When I first explained the problem she had no recollection of the work performed but was already mentioning things that most likely be wrong and of course these were things that would cost money. I asked her to look up the invoice on her computer she did and claimed they didn't replace the thermostat but had written notes about the old thermostat?!? Then she remembered they did replace it and began making other excuses to get out of any responsibility of correcting the issue and telling me it was probably some other thing that of course was going to cost more money. What she didn't know was I had already put a wrench to it and the damn bolts on the housing were only hand tight...both of them. But she wanted to argue with me so I told her, "if you're going to argue with your customer, this customer will take their business elsewhere". Here a window into the character and professionalism of Mike & Daughter's Radiator, she told me to go ahead and then called me a name and hung up on me!! LOL, I am a man and was to the point calmly and professionally. She is not trustworthy in my opinion, doesn't want to stand behind their own shabby work and I am suspicious of her ethics and business practices. BEWARE....
