Willie was the only one who agreed to help us out with a blockage that... read more Willie was the only one who agreed to help us out with a blockage that occurred on a trip from NY to AZ. He was prompt, courteous, and very successful. We really appreciated his knowledge and assistance in clearing this block and helping us learn how to prevent it in the future. He even used his scope to check out the water heater for any wear/tear in that area. Very nice guy who helped us line up a site at a nearby rv park, arrived when he said he would, completed the clean-out, educated us about future care, and was very professional and cleaned up!
BUYER BEWARE!! The warranty work they have done on our 2011 Open Range... read more BUYER BEWARE!! The warranty work they have done on our 2011 Open Range Fifth wheel has been a nightmare! We have sustained water damage to our trailer floors and underbelly, with problems they just couldn't seem to fix. Every vacation we have taken has been cut short because of faulty workmanship--the last time we had black water dripping from the underbelly. They couldn't find it. Thank goodness for video and pictures and recordings of our conversations that will be sent to the manufacturer. BTW we did purchase this unit new from them. They were great until we walked out the door. I had to rate them a 1star but they don't even deserve that high of rating.