I bought a VW from George's that was supposed to take two weeks to get... read more I bought a VW from George's that was supposed to take two weeks to get ready while the "engine was rebuilt". It wound up taking almost two months. The engine died on the way home. After he supposedly fixed it, it still kept stalling and not idling. When I complained he told me that the car was sold with no guarantees and to fix it myself. I got less than 1000 miles on the engine before it blew. When I called George he told me that I could pay him to fix it. When I explained how he sold me a car with a new rebuilt engine he told me tough luck (in so many words). After paying a premium price for the car I wasn't about to take it back to George. I wound up taking it to another shop in San Antonio that has a much better reputation. He disassembled the motor and showed me how it had not been rebuilt and in fact was just a worn out motor that George tried to pass off as a rebuild. I have no idea how he has maintained a 5 Star rating. If you don't believe my review please call and talk to the folks in the VW club as well as various local VW auto parts stores. George's Buggy Shop is infamous. On the plus side his sons seem to be nice kids. I had to fix the repairs they made anyhow myself. At least they were well spoken and polite. So is George until you want him to back up his "work". I've owned over 70 air-cooled VWs, managed a large air-cooled VW parts warehouse, and have worked for VW of America. I've never run across, what I consider to be, a bigger crook than George's Buggy Shop.
DO NOT take your car to Fernando Gutierrez! He used to be so fair & ho... read more DO NOT take your car to Fernando Gutierrez! He used to be so fair & honest. He always seemed to give me a good price & quick service. He seemed to actually care about his customers. But lately, over the last year or so, he has changed. The last couple of times I took my car to him he couldn't figure out what was wrong even after driving the car with me and my pointing out what it was doing wrong. But I still gave him the benefit of the doubt & recently took my daughter's car to him to fix a broken axle. He charged her $484. After the repair it didn't feel right & she took it back the next day. He said he looked at it, drove it, and couldn't find anything wrong. Again he wanted to drive it with her for her to point out what she was feeling even though she felt this should have been obvious. She took her car to the Ford Dealership where they immediately found that the axle was installed incorrectly, the front wheel was loose and wobbly, & the motor was resting on the frame! A screw was inserted crookedly, stripping the threads in the axle assembly. The wheel was damaged beyond repair from the loose lug nuts. She could have been killed if she had taken it on the freeway! The wheel would have flown off! He refuses to admit any wrong doing even though he let it slip that he did not do the work or look at it himself. He refuses to give even a partial refund. The repair cost at Ford is $2800 + tax to fix the damage he caused by his negligence. She could have been killed! And all he could say was, "I don't know what happened. Bring it back to me and I'll fix it right this time." He already had a second chance and didn't even look at it. Who, in their right mind would take it back to him again????????
Waited for ever and over charged to have my brake clips replaced. Abou... read more Waited for ever and over charged to have my brake clips replaced. About a month later the clip breaks and eats into my rotor. It was grinding so bad, I could not even drive it to the shop. I took in the clip and only asked if they would replace it. They wouldn't replace one lousy clip so I can get my truck moving again. That should sum it up for anyone want to do business there. There are other shops around. Use them.
