-WARNING- April 22, 2021 The day I made a huge mistake and brought ... read more -WARNING- April 22, 2021 The day I made a huge mistake and brought my 2003 50th anniversary edition C5 to Marvette Automotive Services for reliability upgrades. Richardo has not kept his word to me several times and is a master of excuses. A 17 month long nightmare so far. They even damaged my paint job!
I was ready to leave Loyd Park in Grand Prairie and the front air leve... read more I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken
Don't use these guys. Never. I took 2 Diesel trucks over there. 1) Won... read more Don't use these guys. Never. I took 2 Diesel trucks over there. 1) Won't go over 50mph = they charged me $4500 and did not fix the problem. We took it back and they said it needed another part. Charged me another $4800. One day later it still has the same problem and they will not give me back my money. 2) 2nd truck was not changing gears. They charged me $1800. We took it and the next day it overheated and they would not do anything about that. They have a big goon named MIKE that is 6'5" 280 pounds that starts getting tough with you if you don't like things. So I am out $11,000 and they will do nothing about it. I now have to take them to another shop. Call me and I will tell you about my nightmare with them. NEVER, Never use them. 972-620-2699 . ZERO STARS
