I visited Tony's for the first time for a quick car wash because I wan... read more I visited Tony's for the first time for a quick car wash because I wanted to find a place close to work that I could visit on a regular basis (vs. my regular car wash which is close to my home in Bedford). The car wash itself is what one would expect, however, the tear to the leather on my driver-side seat was not. (Please note that I’ve had my car less than 2 ½ weeks, still with dealer tags.) When I spoke to the manager about the damage, he checked with both of the men that serviced my car and both claimed that neither had anything in their pockets that would cause the damage. Then he played the video that showed one of the men climbing in to my car to drive it to the wash. The manager claimed that the video proved that his pockets were empty. That I can agree with --- but there was no proof as to what happened when either men were actually inside of the car. Needless to say, Tony’s claimed no liability and that the damage must have been there when I arrived. Finally, after much going back and forth, the manager took a photo of the damage, my name and number and said he would have the owner call me. 48 hours later, I’m still waiting on that call back…
09/02/2012 I took my truck to the carwash and bought the $12.00 car... read more 09/02/2012 I took my truck to the carwash and bought the $12.00 carwash, after I vacumed my truck. I noticed that the front bumper was still very dirty and the side of my fender had grass clippings still on the side. I went back through the pay lane and and informed the attendant of the problem. A young man came over and I told him the same thing I told the attendant and he told me what did i expect from the car wash. I told him I expected a clean truck. As I tried to explain that the truck was not muddy or extremely dirty he talked over me and said you are not listening to me and proceeded to tell me that I need to tell his personnel to scrub the bumper and the side of the truck. I have never had problems with your carwash in the past and I was really shocked at the service I recieved.
