We bought a used VW in March. The sales men were all dressed sloppily ... read more We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!
First if all, I'd like to give these deceptive thieves ZERO stars, but... read more First if all, I'd like to give these deceptive thieves ZERO stars, but that's not an option. I visited Brown's VW on 10.16.12 with my 2008 passat wagon. The battery that I purchased elsewhere one month prior was needing to be charged regularly to start my car. Brown's diagnosed my wagon as needing to have both the alternator AND battery replaced because they were both bad. They estimated parts & labor at over $1200 and then charged me $115 for their diagnostic. I left and took my car to the Volks Home on West Clay Street. They gave me an estimate of $595 to replace my alternator. In the first few hours of my car being in their care, I was notified that my battery and alternator were both actually fine, but there was major battery drain. Fast forward through a couple of days of their investigative work & testing...lo and behold, it's my fuel pump controller draining my battery. The part is $150, labor to replace the part is $50. I will NEVER, EVER, EVER trust Brown's VW for any type if service whatsoever. They stole my $115 and lied when they said they'd run a diagnostic and found the problem. I've been a loyal VW owner for 15 years, but will never allow Brown's hands on my car again!
DO NOT RECOMMEND!! My truck was taken here by the dealership ... read more DO NOT RECOMMEND!! My truck was taken here by the dealership for a spray in liner, step bars, and rain guards, and we asked them to tint the front windows to match the back as well. All this was to be done and I was to pick up the truck from the dealership the next day. When I picked the truck up at the dealership the rain guards were never put on and the tint did not match the ack window like it was suppose to, it did not even look tinted. The dealership did not notice that the guards were never put on. Many phone calls were made but Premium one was not available - on vacation is what I was told. Several days later we called explained we were not happy with the tint and the rain guards were missing. Nancy said she had not seen the tint. I brought the truck for her to see and to pick up my rain guards. When I arrived she never even went out to look at the truck instead she called in the person that she outsources to do the tint to expain what is legal tint and what is not. We wanted the front to match the back, that is what we asked for but not what we got. They never called us to say it is not going to match because that is too dark and is not legaldo you still want it, they just put on what they say is legal. They insist that they told us it would not match. They actually wanted to argue this with me, 3 of them at once. It does not even look tinted. I explained I am not happy with it, I asked her to give me the rain guards, she said she was sending them to the dealership. I went into the parking lot and called the dealership who called her and asked her to give them to me. I went back in and I stood for several minutes in the lobby being ignored then when one of the men asked can I help you I said the dealership called and I am back to pick up the rain guards, he turned his back to me and never said anything else. I then looked at Nancy since she would not acknowlege it and I asked for them again thenshe said they have to install or it voids the warranty,
