Mechanic Advisor

Towing Service in Newport News

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Auto Reviews in the Newport News Area

  • I needed a bumper for my vehicle and called a couple of places to see ... read more I needed a bumper for my vehicle and called a couple of places to see how fast it could be done. Unfortunately, I ended up using General Auto Maintenace after the owner, Mr. Lee, quoted me a price. When I got the vehicle back he jacked the price for the difficulty of getting the pumber as he said. I took the vehicle back to the shop because the bumper was loose and making noises on the highway and to my surprise he refused to honor the warrant on his work. He told me that you need a new bumper because you asked me to put the cheap one, which never happened. He is lying to his customer and I don't know how he stays in business. The receipt he gave me shows that the business can not be legit. Please, stay away and save your money.

  • athenareviewedFair's Auto Repair

    Jerry was very professional and kind. He understands people need their... read more Jerry was very professional and kind. He understands people need their cars and completes work promptly. Fair price. I heard him on phone calling around to 3 places before getting the best price on parts.

  • shannonreviewedThorntons Auto Repair

    This repair shop not only targeted me as a woman, they targeted me as ... read more This repair shop not only targeted me as a woman, they targeted me as a military black woman. They fraudulently charged me for repairs not rendered and used intimidation tactics to keep my vehicle. I had to call the police to deal with the belligerent owner who was also very belligerent towards the police. Additionally, they kept my car and refused my payment method because they were upset that I questioned all of the charges. They had my vehicle for more than 6 weeks, with no calls for updates. They stated that they didn't have my number. The tried to add a $400 charge after they said my car was ready for pickup and I had to bring my significant other to the shop to investigate and found out that what they were trying to charge me was not needed and provided them training and the part so that they car can be repaired. Finally, due to me questioning them and they belittling me they decided to increase the cost by $200 just because.

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