Auto repair service near Virginia Beach, VA

I know it was difficult to get the window up from being all the way down and having to deal with the electric latch. I appreciate the commitment and effort of the mechanic getting the job done in a relatively short amount of time.

This shop was awsome. Very fairly priced staff was awsome. My brakes became super soft and going to the floor and I called they were quick to get me in showed me what was wrong gave me a fair price and then took me home so I could get my kid off the school bus. The owner was super helpful and I was amazed at how professional and courteous everyone in the shop was. This is now my shop for all my repairs in the future I will never go anywhere else. Even offer a military discount for active and retired. Super job guys customer for life

I have had several of my vehicles in fro service over the past 8 months at Ocean Air, and I cannot say enough about how awesome these guys are. My 2005 GMC truck had the weirdest random problems that eluded several other shops in town, including a dealer, who gave me a large quote for something they weren't sure or right about. The guys at Ocean Air did a great job at a great price.

Dude is a conman

I want to rave about such a wonderful business! I stopped on my way to work this AM for gasoline for my car. I dread pumping gas before work because I have spilled it on my pant leg in the past. Anyhow when I pulled into the station an attendant quickly rushed out and asked to pump my gas. While the gas pumped he cleaned my windows and even asked if I needed additional services. When I offered to tip the man he said no, all women deserve this kind of service! I will always get gas from them! I recommend everyone do the same!

THIS WAS THE FIRST AND LAST TIME I EVER GO TO KINGS GRANT EXXON. My electric cooling fan engaged when I first started my Jeep in the morning. This shouldn't happen. The fan should only engage when the coolant reaches about 200 degrees. The indicator light lit up on my dashboard. I took my Jeep up to the Exxon, I explained to them what happened and I would like a cost to fix it. I also told them it was probably just the sensor. A couple of hours later a mechanic called and said it would cost approx. $800.00 to fix my Jeep. I told him that was a outrageous price, don't fix it, I will pick up my Jeep in a little while. When I got there and asked for my key they said I had to pay $90.00 for a diagnostic charge. They never told me that it would cost $90.00 for a Diagnostic charge. So I paid the $90.00 in order to get my keys back from them. I went to Auto Zone and Auto Zone plugged their computer into my Jeep computer and said my cooling sensor was bad and needed to be replaced. Auto Zone didn't charge me for the diagnostic service. They told me the part will cost $15.00. I bought the part, went home and installed it. It took me 10 minutes to change out the sensor. My Jeep is running great and the indicator light is off.

My car took twice as long as I was originally told. This is understandable because it was only an estimate. But after seeing the work they had done for the time spent on the car was unbelievable. My car sat disassembled for nearly a week. The body work was done on the rear of the car (took 2 days) but the front remained untouched for 2 weeks. The total time spent on the car was over 2 months. When I finally got my car back the bumper did not fit right. They tried to pass it off on me by saying that's how it’s supposed to look. There were scratches in the NEW and OLD paint (scratches were on the roof where no damage was done...) that were not there before going in the shop. The painter missed the entire bottom half of the bumper's clear coat! After some debate a new bumper was ordered, and fit much better. The paint on the second bumper again had scratches and had missing clear coat. After it was repainted everything seemed to be fine with the car. 3 months later I find sensors that were never put back where they were supposed to be. As for the customer service, the manager is rude uncooperative and cussed at me on more than 1 occasion. He went back on what he said multiple times, told me that I lied to him, and talks to me like I am a piece of dirt. The front desk ladies are kind of helpful; they don't really know what’s going on but get enough information to answer your questions. Based on the quality of the body work, paint and customer service I would NEVER recommend anyone to go to this place.