While my car was in his shop he drove it thru the Portsmouth tunnel, h... read more While my car was in his shop he drove it thru the Portsmouth tunnel, he said to match the headlight. I got the bills because it is my car, he admitted it was him that made the charge. I sent him every bill I got, now its been sent to a collection agency. I cannot renew my license plates that expire the end of this month until its paid. For awhile he gave me excuses, then it was flat out lies. Now he is ghosting me. He owns his shop, I live on social security month to month. He was my trusted mechanic for 16 years. He used to say I wasn't just a customer I was a friend, with friends like that I don't need enemies. I would have given him 0 stars but not an option.
Overall, very polite customer service. Quick services. Cost efficient.
This repair shop not only targeted me as a woman, they targeted me as ... read more This repair shop not only targeted me as a woman, they targeted me as a military black woman. They fraudulently charged me for repairs not rendered and used intimidation tactics to keep my vehicle. I had to call the police to deal with the belligerent owner who was also very belligerent towards the police. Additionally, they kept my car and refused my payment method because they were upset that I questioned all of the charges. They had my vehicle for more than 6 weeks, with no calls for updates. They stated that they didn't have my number. The tried to add a $400 charge after they said my car was ready for pickup and I had to bring my significant other to the shop to investigate and found out that what they were trying to charge me was not needed and provided them training and the part so that they car can be repaired. Finally, due to me questioning them and they belittling me they decided to increase the cost by $200 just because.
