We broke down six miles before entering Canada. Nearly had to purchas... read more We broke down six miles before entering Canada. Nearly had to purchase new vehicle. Chris Bonesteele searched and found us a replacement from another dealer at a very reasonable price, even though we were uncertain that the excellent service department (Brad and Mike) were able to determine they could reasonably repair the vehicle we were towed in with. The price was extremely competitive and Chris knew that we were over a barrel if we needed to purchase. Bottom line is even though we luckly did not have to purchase a new vehicle, Chris helped during our nearly one week stay in Bellingham. He was honest in his dealings, with no expectation that he would conclude a sale and a commission. I trust him such that even though I live out of state I will definitely call him and compare his deal with my local dealer and will drive to Diehl Ford to deal with Chris.
Owner is a very nice man and takes lots of time to answer your questio... read more Owner is a very nice man and takes lots of time to answer your questions and to offer advice BUT (and it's a big BUT) my bike was returned with a couple deep scratches in the plastic body panels, a tear in the seat, they lost my helmet hook and the kickstand was so loose if vibrated off. When I called about the kickstand they claimed not to know what might have happened because "it was on the kickstand the whole time they'd had it." They had the bike in a million pieces working on it. I know because I was there several times while the parts were on order to photograph the issue so I could inform the manufacturer of the defect. Granted he "fixed" the kickstand when I rode it into the shop but now the spring is overstretched and it won't stay up or go up on it's own. They also said they would "look around for the hook". It's not even a part I can order as a replacement :( I bought my scooter brand new. I have kept it inside, carefully wiped it down if I rode in the rain before I put it away and washed it every few days. I loved my bike. Very disappointing.
