My truck had a frozen front caliper. Tech recommended several replacem... read more My truck had a frozen front caliper. Tech recommended several replacement items needed, so I agreed. When I picked up the vehicle, braking distance was dangerously long. Had my brakes re-bled at home to find air in the system, including the abs pump. Also, 1 brake line hose mount is ty-wrapped to the rear axle leaf spring perch, bs drilling out the bolt, that was broken off during this service. This has been a poor experience in service and workmanship.
Brought car in for a checkup before a long trip. Car came out fine bu... read more Brought car in for a checkup before a long trip. Car came out fine but the shop rate is too high. Replace front struts was 1200 and other shops quoted in the 7-800 dollar range. Oh front end alignment was extra? Not at the other shops. Same goes for tire rotation a lot more thst other shops. Over a 150 to replce lug nuts when you already had them off? I got lugnots from Napa for 40 and did that myself. It took 45 minutes but I don't have a lift. Your cost was likely 20$ for the lugs. I can see paying for the nuts but it seems like you are double charging. Charging for a service that should be part of the work. I like the location, people and the service experience, butI can't afford the higher than average rates your shop charges
Last week, I came for an oil change and was recommended getting 2 new ... read more Last week, I came for an oil change and was recommended getting 2 new tires among other things. I was first told it would be $1700 for the 2 tires and oil change ?? but when I questioned it, the employee called over someone and he hit some buttons and was given a new quote....$94 for the oil change, which I paid that day and $600 for the new tires and alignment. Expensive, but seeing as how there was a hook in one of my tires, I said okay. I came back today and had them put on. When I went to pay, 2 hours later mind you after being told it would only take an hour, it was over $800!!!! I asked why and he said $600 for the tires and $200 for the alignment. So he lied to me last week and now I was stuck with the bill. for $800, I could have gotten 4 new tires elsewhere, with alignment. When I asked for the total last week for 2 tires and alignment, I was told $600 but was charged $800. Unacceptable!!!
