I was suggested to come to this Russ Darrow dealership by many friends... read more I was suggested to come to this Russ Darrow dealership by many friends. I felt very comfortable walking out of the dealer with the deal I got. Thanks yet again to everyone for going the extra mile on a job well done. I would recommend this dealership to my friends and coworkers.
When I am in the market for a new suv they are my first choice! They w... read more When I am in the market for a new suv they are my first choice! They were very patient and worked with us to help us out They provided excellent customer service and provided a great deal of information about cars and pricing to help me narrow down my choice. Russ Darrow exceeded all my expectation, It really was a great experience.
I came home one day, got out of the car and heard a loud hissing sound... read more I came home one day, got out of the car and heard a loud hissing sound. Ran around the car trying to hear where it was coming from. Finally discovered it was one of the tires. I found the spot and discovered I had run over a broken-in-half razor blade about 1/2" long. I figured there was no way to plug such a long, narrow slice and was in for a tire-replacement. I searched for tire shops near me and Richlonn's came up as the closest so I called. I told them the story and asked them if there was any way to get the car in ASAP. This was in the late afternoon, so I figured i'd have to wait until morning. They checked the schedule and said that they could fit me in in an hour. So i filled the tire up and quickly drove there and dropped it off. In under two hours later I got a phone call saying my car was ready. I asked what kind of tire did they put on... They said that no tire replacement was needed and that they simply plugged the hole. I was expecting to pay at least 100 and ended up only paying less than 25! With emergency service none-the-less! After this encounter, I always go to Richlonn's. I trust them to be honest and they never fail me or let me down. Everyone is always friendly and respectful and their prices are more than fair. Andrew Heinlein