I would like to thank the staff at Bonds as i was out for Train fest ... read more I would like to thank the staff at Bonds as i was out for Train fest on Saturday.I had come out from West Allis to enjoy your city and hospitality of all invovled in this free event.So upon returning to my truck i found it wouldn't start.I tried to jump it and when that failed the good people at Bonds had one of their Mechanics come to assist me in trying to get it running.Mind you this was in the rain.Between the two of us we got it started finding out it was my starter.Was able to get back home and put a new starter in on Sunday.So thank you all at Bonds and the mechanic that braved the rainy weather.I work for a auto parts distributor in West Allis and deal with many shops may i say you have a great looking shop.Thanks again for getting me started and back on the road!!! Michael L. Milwaukee, WI
I have been doing business with Crosby Auto Repair for the last three ... read more I have been doing business with Crosby Auto Repair for the last three years. Dave Crosby and his auto techs, and Robin in the front office are as good as it gets. The staff of this business goes the extra mile to insure that your vehicle is repaired or maintained quickly and at reasonable prices for great work. Customer service is top shelf. Every time I run into the person that referred me to Crosby, I thank him for doing so. Great work by a team that you can trust, speedy service at reasonable prices. What more is there?
NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer... read more NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer (no longer, I will go next door from now on) that is completely feed up with this store’s upsell/extortion practices. I am a 57 year old gear-head/electrical engineer. I bought a “lifetime alignment” for my car and over the last few years have had to use this “lifetime” Firestone service a few times. During my ownership of this car I have had failures of both front struts (1 with a leak, 1 with a broken top bearing mount) and both CV axles (1 worn and clicking on turns, and 1 with sliced boot/throwing grease). These repairs THAT I PERFORMED required me to take the car in to have the front end “alignment” checked. On several occasions alignment was “checked” and no adjustment was required. During the last replacement of the passenger CV axle (November) I took the car in and asked that they change the oil, and check the alignment. Several hours later they call me and say that they cannot do the alignment (ever so slightly out) because they cannot loosen the tie rod ends because they are “rusted” in place. They said that unless I paid additional “Shop Fees” for them to loosen the rusted parts, or bought all new parts they could not do the alignment. I was not happy with their solution, told them so, and said I would “loosen” the tie rods for them when I got some time off during the December Holiday and bring it back. It took me 3 minutes per side with a propane torch and penetrating oil to loosen both sides. I again dropped the car off again, and asked for an alignment check. A few hours later they call and their story changes: Now one of my tie rod ends, and one of my control arm ball joints needs to be replaced in order for them to perform an alignment. I asked why they did not see these “alignment stopping problems” in November (no response), and was it possible to see what they were talking about. (The car drives like a DREAM! -no clicks/ticks/squeaks/creaks/pops…NO NOISE …NOTHING!) The mechanic (very nice guy) showed me an almost indiscernible (few 1000ths of an inch) play in each part as he vigorously shook the wheel while up on the rack with me looking, and using his Maglite. I was taken aback. This tiny amount of play is completely normal for a used car (110K) which obeys the natural laws of physics and material properties. A few 1000ths play in NO WAY indicates a part needing immediate replacement, or preventing alignment. FIRESTONE has now “entered” in their computer that an alignment CANNOT happen until these parts are replaced.
