Don't waste your time with this shop. It took them an hour to figure o... read more Don't waste your time with this shop. It took them an hour to figure out how to start a diesel engine after replacing a fuel filter. The owner books too much work and plays used car salesman explaining to customers why their cars are not ready after being there all day. I was being nice after waiting forever for just a fuel filter change to have my blinkers fixed. I had to call him back after he said he ordered the part. He said he would call when the part came in. This was 3 weeks ago. What a joke.
If I could give a -?? I would. We paid Ken at Extreme Overdrive $4500 ... read more If I could give a -?? I would. We paid Ken at Extreme Overdrive $4500 to rebuild my 4L85E transmission. We paid for HIGH PERFORMANCE PARTS. In less than a week I was left stranded on the road, my tranny out. Called Ken, he found every excuse in the book to not cover us under his warranty. We shelled out another $1300 to have him fix again. Picked up my van and 2 days later... Tranny out again. I was stuck out in Orlando. Decided to take the van to a local transmission shop to check it out. We opened up transmission and was a BONE STOCK transmission. None of the parts that we ordered were in the transmission. Called Ken... He refuses to fix what he has done, he agreed to get me parts, I drove up to Jax to pick up my parts that I ordered... He handed me a box of used, refurbished parts. Called Ken again, says that is all he can do. I paid for a billet input shaft, he put a stock one, he refuses to provide me with the part I paid for and refuses to refund my money for the parts that were not provided. BESIDE THE FACT THAT HE IS SUPER UNPROFESSIONAL AND CURSES AT HIS CUSTOMERS BUT... THIS MAN IS A CROOK AND SHOULD NOT BE ALLOWED TO CONDUCT BUSINESS IN FLORIDA.
Exceptional service provided by the store manager Bill and his team. ... read more Exceptional service provided by the store manager Bill and his team. While travelling back home from a familty visit in FL, my car started losing power two hours into the drive so I got off at the first available exit. I had no idea where I was going and prayed for direction. Lo and belold I look up and there is Goodyear. Made it in 10 minutes before closing. Store manager suggested I not drive car as I would most likely get stuck and I totally agreed. Next morning, call received regarding work required on car and car was repaired as specified. What got me the most was how accomodating and helpful the store manager was and the fact that he went out of his way without hesistation to ensure my needs as a customer was met. Way to go, Bill and team. You were my angels in time of need!
