I took my car up there because it was overheating and my estimated amo... read more I took my car up there because it was overheating and my estimated amount was 260, that included the 100 that was already spent on the most expensive part needed. Their mechanic broke an expensive piece while taking everything apart , so now they are charging labor plus the part that they broke. They wouldnt give a set price on anything until today the day i go pick up the van after everything is said an done , i tried to talk to then about everything and were completely rude to me and acted so entitled. This was suppose to be a simple repair. Same day job and they turned it into a four day job thats twice the amount it should been (520 including the 100 that was already spent) because their mechanic messed up. I had to miss my sons physical theropy , speech theropy and occupational theropy and a feild trip we already paid for because of them breaking another part and to add to it when we finally got to pick the van up on the 5th day , the battery was dead and they had to jump it just for me to get it home, the battery WASNT messed up when i brought it too them.
Dave has worked on my family's cars for years and we were so upset to ... read more Dave has worked on my family's cars for years and we were so upset to move out of state because we worried we would never find a mechanic like him again. Although I am no longer a customer, I recently called Japanese Auto Specialists with a question about a repair they did two years ago. Dave went above and beyond to help, even speaking to my local mechanic to work things out. Dave is so knowledgeable, honest and generous ; and I appreciate the time he has taken to give advice, explain my options and then do good work. Japanese Auto Specialists will take care of you - I highly recommend them! -Alice Oliver
I took my wife's 2011 Toyota Sienna to a local Toyota Dealer and was s... read more I took my wife's 2011 Toyota Sienna to a local Toyota Dealer and was shocked when they presented me with a $2400 estimate for a new water pump..Yikes!! Called Japanese Auto Specialist. Spoke with Dave. He was knowledgeable, professional and emailed me a quote within 30 min. Far less expensive than the dealer!! I booked an appointment, dropped off van and it was fixed by the afternoon!! Great value,service and well worth your consideration when you are in need of a trustworthy mechanic. Jerry Hendry